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Western Union Support Ticket - Funds Deducted though Transaction not Completed and Service Not Rendered

Western Union Support Ticket

Funds Deducted though Transaction not Completed and Service Not Rendered - Western Union Online Send Money

Created By: jwwu's Picture jwwu Last Reply: jwwu's Picture jwwu
Priority Level: [High] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: Western Union Online Send Money

I attempted to send via WU's online service, using my VISA card. At the end of the form-filling process I received on-screen directions to call customer service, 'additional information was required for confirmation of identity.' Long story short, WU refused to complete the transaction (and wouldn't explain why...I can tell you all of my 'identity' details are in order, so I couldn't begin to guess). Funds were, nevertheless, deducted from my account. I called Western Union , they were of no help; said they had faxed notice to return funds to my bank, that funds were 'not with WU, but were being held by my bank.' This is irrelevant and is an answer that should not be accepted by any WU customer. Fact is, WU submitted the charge to the bank *before* the transaction was complete and without the service being rendered. Bad process, equally bad customer service. I certainly should not have to bear the burden of absent funds for a service that wasn't rendered and neither should any customer. Profoundly frustrating.


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